01Acceptance of these terms
By creating an Aura account or using the Aura app, the Aura Core, or Aura Dot (the “Service”), you agree to these Terms & Conditions (the “Terms”) and to our Privacy Policy. If you do not agree, do not use the Service.
02Who we are
The Service is provided by Watt Wizards Private Limited, a company registered in Jaipur, Rajasthan, India, and a wholly‑owned subsidiary of Flock Energy Limited (United Kingdom). “We”, “us”, and “our” refer to Watt Wizards Private Limited; “you” refers to the person using the Service.
03Eligibility
You must be at least 18 years old and able to form a binding contract under the laws of your country to use the Service. By using it, you confirm that you meet these requirements and that the information you give us is accurate.
04The Service
Aura is a smart‑home system. The Aura Core hub connects your home to our cloud and bridges to Aura Dot peripherals over Bluetooth; an Aura Dot can control infrared (IR) appliances such as air‑conditioners. The Aura app lets you set up your hardware, organise your homes and rooms, and send control commands.
We may add, change, or remove features over time. We will try to give reasonable notice of significant changes, but we may make changes needed for security, legal, or operational reasons at any time.
05Your account
- You are responsible for keeping your login credentials secure and for all activity under your account.
- You must give accurate account information and keep it up to date.
- Tell us promptly at support@flockenergy.co.uk if you suspect unauthorised use of your account.
- You may share access to a home with other people; if you do, you are responsible for who you invite and the access you grant them.
06Acceptable use
You agree not to:
- Use the Service unlawfully, or to harm, harass, or infringe the rights of others.
- Attempt to gain unauthorised access to the Service, other users’ data, or our systems.
- Reverse‑engineer, tamper with, or interfere with the app, the devices, their firmware, or our cloud, except to the extent the law expressly permits.
- Disrupt or overload the Service, or circumvent its security or rate limits.
- Resell, sublicense, or commercially exploit the Service without our written permission.
07Devices, firmware & updates
To keep the Service secure and working well, we may deliver over‑the‑air updates to the app and to device firmware (Aura Core and Aura Dot) automatically. Some updates are required to keep using the Service. You agree to receive these updates.
You are responsible for installing your hardware safely and according to the supplied instructions, and for the Wi‑Fi network and appliances you connect to it. Reset a device before transferring or disposing of it so your settings are cleared.
08Third‑party appliances
Aura controls appliances we don’t make (for example, your air‑conditioner) by sending the same signals their own remote does. We don’t guarantee compatibility with every appliance, and we are not responsible for the appliances themselves or for damage caused by using them outside their manufacturer’s instructions. Always follow your appliance manufacturer’s guidance, and never rely on Aura alone to operate equipment in a way that could be unsafe if a command is missed.
09Fees & future paid features
The Aura app is currently provided free of charge, and there are no paid features or payouts at this time. We may introduce paid plans or features (including energy‑related programmes such as demand‑response) in the future. If we do, we will publish clear pricing and terms, and any paid feature will require your explicit, separate agreement before you are charged or enrolled. Nothing in these Terms obliges you to pay for the Service as it stands today.
10Intellectual property
The Service, including the app, firmware, our branding, and all related content, is owned by Watt Wizards Private Limited and/or the Flock Energy group and is protected by intellectual property laws. We grant you a personal, non‑exclusive, non‑transferable, revocable licence to use the app and the Service for their intended purpose. You may not copy, modify, distribute, or create derivative works except as the law allows.
11Privacy
Our handling of your personal data is described in the Privacy Policy, which forms part of these Terms. By using the Service you acknowledge that we process data as described there.
12Service availability & safety
We aim to keep the Service reliable, but we do not promise it will be uninterrupted or error‑free. The Service depends on your internet connection, your Wi‑Fi, third‑party networks, and the appliances you connect, all of which are outside our control.
Aura is a convenience product, not a life‑safety, security, or medical system. Do not rely on it for any situation where a delayed, missed, or incorrect command could lead to injury, property damage, or other serious harm.
13Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non‑infringement. Some jurisdictions do not allow certain exclusions, so some of these may not apply to you, and nothing here limits rights you have under mandatory local consumer law.
14Limitation of liability
To the maximum extent permitted by law, we and the Flock Energy group will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of (or inability to use) the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the 12 months before the claim (which, while the Service is free, is zero).
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, such as liability for death or personal injury caused by negligence, or for fraud.
15Termination & account deletion
You can stop using the Service and delete your account at any time directly in the app (Profile → Delete account). On deletion, your account is disabled immediately and your data is purged after a short grace period, as described in the Privacy Policy.
We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, the licence granted to you ends; the sections that by their nature should survive (such as intellectual property, disclaimers, limitation of liability, and governing law) will continue to apply.
16Changes to these terms
We may update these Terms as the Service evolves. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you in the app. Your continued use of the Service after an update means you accept the revised Terms.
17Governing law & jurisdiction
These Terms are governed by the laws of India. Subject to any mandatory consumer‑protection rights you have in your country of residence, the courts of Jaipur, Rajasthan, India will have jurisdiction over any dispute arising out of or relating to these Terms or the Service.
18Contact
Questions about these Terms? Get in touch:
Watt Wizards Private Limited
Email: support@flockenergy.co.uk
Registered office: Jaipur, Rajasthan, India
A subsidiary of Flock Energy Limited (United Kingdom)